Welcome to the Embr Checkout Troubleshooting FAQ. We understand that navigating new technology can sometimes be challenging, which is why we've compiled this guide. Below, you'll find solutions to some of the most common issues our users may encounter, from connecting your wallet, to processing transactions, and more. Our goal is to help you resolve any hiccups quickly and get back to using Embr Checkout with ease.

Remember, technology can be quirky, and solutions might require a bit of patience and trying a couple of different fixes. If you're experiencing issues that aren't covered in this guide, or if you need further assistance, please don't hesitate to open the chat bubble and get in touch with us. Our team is here to support you every step of the way.

FAQs

Why am I seeing a spinning wheel on Checkout and nothing happens?

This usually happens if there's a hiccup in connecting with your wallet or processing the transaction. First, try refreshing the connection: disconnect and reconnect your wallet. If this doesn't work, switching to your wallet app manually might show you the transaction awaiting approval.

My wallet isn't giving me a transaction to sign after trying to enable a token swap on Checkout. What should I do?

If you don't see a prompt to approve a transaction in your wallet, directly open your wallet app. Often, the transaction approval request is waiting there. This step is crucial for enabling the token for your swap.

How can I fix connection issues between my wallet and Embr Checkout?

Start by checking your internet connection and ensuring your wallet app is up to date. If issues persist, clearing your wallet's cache can help. For Trust Wallet, go to Settings > Preferences > Clear Cache. In MetaMask, click on the extension icon > Settings > Advanced > Reset Account.

I cleared my wallet's cache but still face issues. What's next?

After clearing the cache, restart your wallet app and try connecting again. If you're still facing issues, it may help to use the dApp browser within your wallet app for a smoother experience, as it's more directly integrated with Web3 applications.

Why do I have to enable a token before swapping it on Checkout?

This is a security step to grant the dApp permission to interact with that specific token in your wallet. It ensures that only you can initiate transactions with your tokens. After enabling, you'll be able to proceed with the swap.

I enabled a token for swapping. Why do I need to confirm another transaction?

In the world of DeFi, enabling a token and swapping it are two separate actions. First, you give permission (enable) for the dApp to move the token on your behalf. Then, you initiate the swap itself, which is a separate transaction requiring your approval.

Transactions through Embr Checkout seem similar to using a DEX. Why is that?

While Embr Checkout provides a simplified user experience, the underlying transaction mechanics are the same as those of a DEX, including steps like enabling tokens, approving transactions, and dealing with slippage. The goal of Checkout is to make these processes more user-friendly.

I'm having a smoother experience using Checkout through my wallet's dApp browser. Why?

dApp browsers within wallets are specifically designed for Web3 interactions and can handle the intricacies of connecting and transacting more seamlessly than standard web browsers. If you're encountering difficulties or inconsistencies on common browsers, switching to a dApp browser can often provide a more reliable experience.



If you are encountering issues using Embr Checkout and need additional assistance beyond these tips above, please reach out here with the support chat feature.

If you are encountering issues with the Unlimit Crypto onramp, you can view their help center here, where you can get in touch with them for onramp-specific queries.#

Updated on: 01/04/2024